Privacy Policy

Last updated: July 2026  ·  This policy explains what we collect, why, and the choices you have.

Who we are

LegacyWorks (“we,” “us,” or “our”) is a life-story production studio. This Privacy Policy applies to legacyworks.studio and to the services we provide. If you have questions, contact us at [email protected].

Information we collect

Information you give us

• Contact details — such as your name and email address when you book a call, subscribe to our newsletter, or purchase a product.
• Project information — details you share with us about your family and your loved one so we can plan and produce your story.
• Payment information — when you buy a product, payment is processed by our third-party payment provider. We do not store your full card details on our servers.

Information collected automatically

• Usage data — basic analytics about how visitors use our site (pages viewed, general location, device type), used only to improve the site.
• Cookies — small files that help the site function and help us understand site usage. You can control cookies through your browser settings.

Your family's recordings and stories

For our coached and produced services, we handle the interviews, recordings, transcripts, and photographs you and your family provide or that we create together. This material belongs to your family. We use it solely to produce and deliver your project, and we do not share, sell, or publish it without your explicit permission.

How we use your information

• To provide, produce, and deliver the services you've requested.
• To communicate with you about your project, booking, or purchase.
• To send you our newsletter, if you've subscribed (you can unsubscribe anytime).
• To improve our website and services.
• To comply with legal obligations.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us operate — such as our payment processor, email tools, scheduling, and hosting — and only to the extent needed to provide their service.
• Legal authorities, if required by law.

Any team members or contractors involved in producing your family's story are bound to keep it confidential.

Your family's story stays yours

We will never use your loved one's interview, image, or story for marketing, promotion, or any public purpose without asking you first and receiving your clear consent. If you'd like to share a testimonial or allow us to feature your project, that is always your choice, in writing.

Data retention

We keep your information for as long as needed to provide our services and to deliver and support your project, and as required by law. You can ask us to delete your personal information at any time, subject to any legal record-keeping obligations.

Your rights and choices

• Access, correct, or delete the personal information we hold about you.
• Unsubscribe from marketing emails at any time.
• Control cookies through your browser.
• Ask us any question about how your data is handled.

To exercise any of these, email [email protected].

Children's privacy

Our services are intended for adults arranging to preserve a family member's story. We do not knowingly collect personal information directly from children under 13. Family stories may naturally include information about people of all ages, provided by the adult arranging the project.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the “last updated” date above. Significant changes will be communicated where appropriate.

Contact us

Questions about this policy or your data? Email [email protected] and we'll be glad to help.